Why hasn’t the City cleared the catch basin in front of my home? It’s covered in snow!

During a snow event, City staff’s main focus is plowing the roads. If it is safe to do so, we recommend that you clear the catch basin in front of your home to help prevent flooding once the snow melts. If you’re not sure if you have a catch basin in front of your home, we have a Snow Response Plan Map (PDF). If you would like to report an area of concern, you can use the Snow Response Request Tool. However, we cannot guarantee that City crews will be able to attend to a catch basin before flooding occurs.

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1. When will my street be plowed?
2. How do I report an area that needs plowing or a sidewalk that hasn’t been shoveled?
3. Why did the plow fill my driveway with snow?
4. Why can’t I just shovel snow onto the road for the plow to pick it up?
5. Why hasn’t the City cleared the cul de sacs?
6. Why hasn’t the City plowed my lane?
7. Should I move my basketball hoop?
8. Why hasn’t my road been salted yet? It’s very icy!
9. Why hasn’t the City cleared the catch basin in front of my home? It’s covered in snow!
10. Does the City plow curb to curb?
11. Why can’t the City remove the snow instead of piling it up?
12. What if I have a medical emergency and can’t get out of my house?
13. What if I have a regular medical condition and I need to be able to get out of my house in order to receive treatment or medical attention?
14. How much of my taxes goes towards snow removal every year?