If you have an Engineering emergency related to Water, Sewer, Roads or the Environment please email firstname.lastname@example.org or 604-927-3500 (24 hours a day/7 days a week). If your request is related to snow removal, please use our Snow Response Request Tool. For bylaw reports, the City will not accept anonymous complaints. The City keeps the identity of every complainant confidential unless the complainant has agreed to be identified. When submitting a request for service, we ask that you have the exact address where the alleged violation has occurred. We are unable to attend complaints based on description of a house or area. We request contact information for any comments submitted in relation to City personnel to allow for appropriate follow up. All comments are addressed in confidence.
If you require assistance with other matters, please refer to the Staff Directory.
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