Is my personal information secure?

Our new system meets the industry standard for encryption and security measures to protect people’s personal information. Should you choose to save your financial information for easy and fast transactions, your credit card information is encrypted and secure in our system.

At the same time, we strongly encourage you to choose a strong password and be diligent in protecting your personal information and account details. More information visit Coquitlam’s Privacy Policies page. 

Show All Answers

1. How do I create an account?
2. Do I need to have an account to search for programs or view availability?
3. Where do I login?
4. I have a login but forgot my password?
5. Is my personal information secure?
6. I want to register online but don't want to give my email address, what do I do?
7. I don't want to register online; can I just register in person or over the phone?
8. Can I manage my own information in this system?
9. If the program is full, how do I add myself to the waitlist?
10. How do I know when I’ve successfully registered for a program?
11. How can I view my schedule?
12. Can I withdraw from a course online?
13. Is there a fee to withdraw from a program?
14. How can I see the credit on my account?
15. How can I remove someone from my account?
16. Can I use a Coquitlam Parks, Recreation and Culture gift card online?
17. I have previously held an account with the City of Coquitlam, but I can't login.
18. I have an account, but I can't see the course I registered for.