If you need to locate your service connection - water, sanitary or storm you can visit the Engineering & Public Works counter at City Hall or email staff. If you are unable to locate the connection, you may email our Engineering and Public Works for assistance. If you need to turn your water off, you will find that most homes have a main water shut off which is located where the water connection enters the house, usually in the basement or crawlspace. You can shut off the water supply to the house by closing this faucet handle. If there is a leak or break which requires the water to be shut off at the property line, a water shut-off key can be borrowed from the Operations Centre. If you need to report an after hours public works emergency, please call the Engineering and Public Works emergency line at 604-927-3500.